Account Creation
- I already have a NYTLicensing user account on your site. Do I need to re-register?
For a NYTLicensing Administrator, access to the payment portal is available from the top navigation under your name. Click on Billing to access the portal. NYTLicensing Associates will not have access and will need to contact their Administrator or our operations team at nytlg-operations@nytimes.com to upgrade their account. - I don’t have a NYTLicensing user account. How do I register?
Visit our billing registration page at nytlicensing.com/billing-registration to create an account. It is important to have your account number ready (it can be found on your invoice or statement) to complete the registration process. Once you register, you will have access to the payment portal. If you need access to the rest of the site, please contact the account administrator for your organization. - As an Administrator for my company, how do I create new billing user accounts?
On the user tab of your profile, you can create a new Finance account by clicking on the “Add New Administrator” button and selecting “Finance”. These users will have access to the payment portal and its payment features. They will not have access to the content on nytlicensing.com.
Invoices & Statements
- What can I access in the payment portal?
The payment portal allows Administrators and Finance users to view and download invoices and/or statements. Users can pay their invoices online or use any other payment options detailed in the portal. - What payment methods are available?
Our payment portal accepts Mastercard, Visa, American Express and eChecks to pay online. Also provided, are details to pay by Wire transfer and paper checks. - How do I pay an invoice(s)?
Pay Individual Invoices - Each openinvoice will have a Pay Online option under the Action menu. You will be directed to select a payment method and to enter your billing address. Once completed, you will be redirected to our third party processor, WorldPay, to securely enter your card or banking information. Once collected, you will be returned to nytlicensing.com and invoice status will be updated to Payment Pending. Status will update to Paid within the next 24 hours.
Pay Bulk Invoices - Select more than one checkbox for each Unpaid invoice and select the Pay Online option under the Action Items menu. You will be directed to select a payment method and enter your billing address. Once completed, you will be redirected to our third party processor, WorldPay, to securely enter your card or banking information. Once collected, you will be returned to nytlicensing.com and all selected invoices’ statuses will be updated Payment Pending. Status will update to Paid within the next 24 hours. - How do I request a refund?
Please contact one of our representatives by calling 1-800-353-4760 and selecting option 2 or by emailing newsservices.finance@nytimes.com. - I oversee billing for more than one account. Can I manage multiple accounts at once?
Ability to manage multiple accounts is currently not available, please contact nytlg-operations@nytimes.com to submit a request for this feature.
Enrolling in Autopay
- Can I set up recurring payments?
Yes, our website offers the ability to set up recurring payments by signing up for our autopay program. Under “Payment Information”, click on the “Manage AutoPay” button. You will be directed to select your first enrollment date (this is the date that your credit card or echeck will be processed), then to select a payment method and enter your billing address. Once completed, you will be redirected to our third party processor, WorldPay, to securely enter your card or banking information. Once collected, you will be returned to nytlicensing.com and any open invoices will be charged to your account after your first delivery date. - Which payment methods are accepted for autopay?
We offer both credit card and echecks* as payment options for autopay. Credit card is immediately available as a payment option upon enrolling in the autopay program. To set up recurring payments with Echecks as the payment option, then you will first need to pay one other invoice by credit card. After this payment is processed, you will be able to enroll in autopay with Echecks.
- I enrolled in autopay. When will my credit card be charged?
Your selected payment method will be automatically charged for the first time after the enrollment date you selected. It will be charged in full for the total open balance on your account at that time. Your account will then be charged automatically each month going forward. - Can I change the date my credit card is charged every month?
No, this is an automatic process and cannot be changed. -
I’m a new customer and want to pre-register in the autopay program. How can I do so?
Our autopay program is available to new customers after their first billing cycle. Once your first invoice is in the payment portal, you can enroll in autopay by clicking on the “Manage Autopay” button.
